Returns, Warranty and Related Policies

POLICY / WARRANTY:

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

  • RMA# is required for all returns:  See "return procedures" below.  RMA = "Return Merchandise Authorization"
  • Any defective item will be replaced or the price and shipping fee will be refunded.
  • Exchange requests based on buyer mistake:  We approve all return requests, with these conditions:
    • Buyer will be asked to pay shipping fee
    • Request should be made within 30 days of purchases date.
    • Item should be unused ("like new") and packaging should be undamaged.  If packaging is damaged, we may charge a re-stocking fee.
  • Email Customer Service for RMA# (click here) 
  • Distance/range estimation requests (policy regarding)

RETURN PROCEDURES: 

  1. Please re-package the items in the original packaging. If all original packaging is not available, please re-package as closely as possible to the state of the item as you received it.  Please note that if the item is not re-packaged or packing is seriously damaged, a re-stocking fee may apply.
  2. Write the RMA # on the outside of the package, as follows:  You will receive an RMA# by email when Customer Service accepts your RMA request.
  3. Send the package by regular first-class mail, to the address that you receive in the "Return Merchandise Authorization" ("RMA") email.

Upon receipt at our Arizona office:  Our shipping/receiving person logs all incoming RMA packages in our RMA database:  You will receive an email acknowledgement when the return-package is logged into our RMA database.  Shortly after this we will either replace the item or refund, based upon the RMA request and circumstances.

REQUEST RETURN AUTHORIZATION or Tech Support PLEASE INCLUDE:

  1. The part# if you know the part#.   Data Alliance part# is often the same as manufacturer's part#; either is OK
  2. State whether you want a replacement or a refund
  3. Order #   This is a five-digit number, if you checked out on our website.  Also sometimes referred to as invoice#.

< alt="" align="left" border="0" />Email  Customer Service for RMA# (click here)     See our long-standing NO-SPAM / customer-privacy policy